U.S. Bank Review 2025
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At a glance
Overview
U.S. Bank offers the convenience of a vast branch network — primarily in the Western and Midwestern parts of the U.S. Its digital banking services are well received. If you’re looking for higher rates on savings or lower hurdles to avoid a monthly fee on your checking, you may want to consider other options.
Highlights:
24/7 Customer Service Highly Rated AppHighlights:
CDs
Checking
Savings
MMA
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
These are sponsored offers rated highly by us for competitive rates, fees, and minimums.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.7/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.4/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.4/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Overall
U.S. Bank offers a full range of products and services that include checking and savings accounts, a money market account and certificates of deposit. The bank maintains branches in 28 states, and anyone in the U.S. can open accounts online. But the bank's savings products generally offer low yields; you can find much better interest rates elsewhere, especially at online-only banks.
Pros
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The bank provides generous access to branches and to ATMs.
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The mobile app is highly rated by iPhone and Android users.
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It offers a wide variety of short-term CDs and some special CD terms.
Cons
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The hurdles to avoid some monthly fees on certain products are high.
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Low APYs.
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Navigating the U.S. Bank website can be frustrating.
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U.S. Bank banking products
U.S. Bank Smartly Savings Account overview
Pros
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The minimum opening deposit on the Bank Smartly account is only $25.
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The account can be used as overdraft protection for a U.S. Bank checking account.
Cons
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Low APY for balances under $25,000.
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There is a $5 monthly service fee, though you can waive it by meeting certain requirements.
U.S. Bank Standard CDs overview
Pros
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The required minimum deposit of $500 for Standard CDs is lower than at some banks.
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Customers have access to special CDs with higher APYs.
Cons
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Yields for the bank's Standard CDs are low.
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U.S. Bank doesn’t have a no-penalty CD.
U.S. Bank Elite Money Market Account overview
Pros
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U.S. Bank’s Elite Money Market only requires a $100 minimum opening deposit.
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The account offers check-writing privileges.
Cons
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The APY is low for anyone banking under $50,000.
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The requirement to avoid the monthly fee is steeper than it is at other banks.
U.S. Bank Smartly Checking overview
Pros
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The Bank Smartly Checking account pays a little bit of interest.
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Zelle is available to make person-to-person payments.
Cons
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The conditions for waiving the monthly fee are steep.
How U.S. Bank compares to other banks
Compare different account types offered by U.S. Bank. Annual percentage yields (APYs) shown were updated between May 22, 2025 and May 28, 2025.
|
Selected bank
US Bank money market account
Bankrate score
2.3
Bankrate Money Market rating = 2.3/5 Bankrate scores are objectively determined by our editorial team. Annual percentage yields (APYs), minimum opening deposit requirements and minimum balances to avoid monthly service fees are some of the things that make up Bankrate’s score. |
Most comparable
Wells Fargo money market account
Bankrate score
2.1
Bankrate Money Market rating = 2.1/5 Bankrate scores are objectively determined by our editorial team. Annual percentage yields (APYs), minimum opening deposit requirements and minimum balances to avoid monthly service fees are some of the things that make up Bankrate’s score. |
Search for or select a bank:
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CFG Community Bank money market account
Bankrate score
Bankrate Money Market rating Bankrate scores are objectively determined by our editorial team. Annual percentage yields (APYs), minimum opening deposit requirements and minimum balances to avoid monthly service fees are some of the things that make up Bankrate’s score. |
|---|---|---|
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APY
APY, or annual percentage yield, is the yearly return on a bank or investment account. APY includes the effects of compounding interest. APYs last updated between May 22, 2025 and May 28, 2025.
|
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| 0.01% | 0.01% | 4.32% |
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Minimum balance for APY
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| $0.00 | $0.00 | $1,000.00 |
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Estimated earnings
Interest earned calculation based on a $50,000 deposit amount for a period of 1 year and is rounded to the nearest dollar. Exact earnings are dependent on calendar year, balance, and compounding frequency. Minimum deposit rules may apply.
|
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| $5 | $5 | $2,160 |
Bank fees
| Fee | Charged |
|---|---|
| Overdraft fee | $36 |
| Non-sufficient funds fee | None |
| Monthly maintenance fee | $4 – $10 |
| Out-of-network ATM fee | $2.50 |
| Excessive transaction fee | None |
Customer experience
Customer support
24/7 support. Customer support is available on the U.S. Bank website, where you can find a branch, make a physical or virtual appointment or call to get help. Customer service can be reached by phone on a 24/7 basis.
Mixed customer satisfaction. U.S. Bank customer satisfaction varies with location, according to J.D. Power’s 2024 U.S. Retail Banking Satisfaction Study. For example, while U.S. Bank ranked first in customer satisfaction in California for the fourth year in a row. The bank scored below average in Illinois, the Lower Midwest, North Central and South Central regions.
Physical presence. U.S. Bank operates branches in 28 states and also allows customers to open accounts online from anywhere in the country.
Digital experience
Highly rated mobile app. U.S. Bank’s mobile app is highly rated on the Apple App and Google Play stores. More than 400,000 Android users have reviewed the app, while more than one million users have reviewed it for iOS. “It’s very simple to find what you’re looking for on the app,” said a Bankrate staff member with a U.S. Bank account. “You can access all of the main banking options from the top drop-down menu as well as a menu that sticks at the bottom. It also shows your accounts and balances right at the top of the app.”
Frustrating website experience. In contrast to the app, navigating the mobile site on a phone (and sometimes even on a computer) is difficult, according to a Bankrate staff member with an account, adding that they spent some time searching for the free credit score and cash-back page before finally giving up. Lastly, U.S. Bank’s pages don’t prominently display monthly maintenance fees, although all accounts reviewed here charge one.
Smart assistant feature. This page lets you submit questions or commands (including verbally on the mobile app). For example, you can ask the assistant about your recent transactions, how much you spent last month or what bills are due this week.
Complaints
CFPB enforcement action. In 2022, the Consumer Financial Protection Bureau (CFPB) found that U.S. Bank opened deposit accounts and issued credit cards and lines of credit for consumers without their knowledge or consent. The CFPB ordered U.S. Bank to pay a $37.5 million penalty and develop a plan to remediate harmed consumers.
In 2023, U.S. Bank had to pay a total of $20.7 million because it kept people from obtaining their unemployment benefits during the COVID-19 pandemic, according to a CFPB news release.
Bankrate staff insights
“Overall, I’ve had a very good experience with my local U.S. Bank branch,” said a Bankrate staff member with an account. “The bank offers a great checking account experience with tools like the smart assistant feature and the spending tracker page, but the savings account rate is abysmal. It’s so low that you’re better off using an online bank for a much better rate.”
Disclosure: To enhance our product reviews, Bankrate employees often open accounts and provide feedback. They may have been compensated for their time and account maintenance, but this does not affect the integrity of their review.
Review methodology
We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.
U.S. Bank customer reviews
U.S. Bank has 49 reviews
Dive into community reviews below and see what others think about U.S. Bank.
In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.
Community Reviews
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