Citizens Bank Review 2024
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At a glance
Overview
Citizens is a good option for consumers living in the 16 states where it has branches in the New England, Mid-Atlantic and Midwest regions. Those outside of Citizens Bank’s footprint might consider Citizens Access, Citizens Bank’s online division that began offering accounts in July 2018. While yields are generally low, most accounts don’t require a minimum deposit to open.
Highlights:
Highly Rated App Large Branch Network Low Min DepositHighlights:
CDs
Checking
Savings
MMA
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
These are sponsored offers rated highly by us for competitive rates, fees, and minimums.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate CD rating = 4.9/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Checking rating = 4.9/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Checking rating = 5/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Overall
Citizens Bank offers a large range of banking services that will appeal to a multitude of customers. From savings and checking accounts to credit cards and home loans, Citizens Bank can be a one-stop shop for customers looking to save and borrow. The bank has a sizable branch presence in the New England, Mid-Atlantic and Midwest regions. While opening a deposit account at Citizens is very easy, savers can easily find better yields elsewhere.
Pros
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Citizens has around 1,023 branches and approximately 3,300 ATMs.
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Citizens checking accounts have early direct deposit.
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Citizens’ CD offers a competitive yield.
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No fee is charged on overdrafts of $5 or less.
Cons
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ATM fees are waived only with higher status accounts; otherwise, a $3 fee for out-of-network ATM withdrawals applies.
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Yields for the money market and savings accounts are low.
We want to know what you think about Citizens Bank
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Citizens Bank banking products
Citizens Bank savings overview
For customers under age 25 or 65 and older, the account is free of a monthly fee.
The One Deposit Savings account offers a rock-bottom APY; you can easily find higher yields elsewhere. Those looking for higher rates may wish to consider an online bank, like Citizens Access, the online-only division of Citizens Bank. See more details about Citizens Bank savings account offerings.
Pros
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The One Deposit Savings account can be opened with any deposit amount.
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Waiving the monthly maintenance fee is easy.
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There are no limits on withdrawals from savings accounts.
Cons
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Other banks offer much higher APYs.
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There’s a monthly maintenance fee; other banks offer completely free accounts.
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There’s a $3 fee per statement if you opt in for paper statements.
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Citizens BankAPYAPY last updated between 2/14 and 2/20.APYAPY last updated between 2/14 and 2/20.National average APYHow do we get this data?Bankrate independently tracks hundreds of APYs and product details for banking institutions nationwide. We retain the historical data of every rate we track in our database. If there are any gaps where we weren’t actively tracking a rate at the time, the graph will reflect the missing data.
Bank fees
| Fee | Charged? |
|---|---|
| Overdraft fee | $35 |
| Non-sufficient funds fee | None |
| Monthly maintenance fee | $0-$25, depending on the account |
| Out-of-network ATM fee | $3 |
| Excessive transaction fee | None* |
| Paper statements | $3 |
*Money market account will be converted into a checking account that doesn’t pay interest if you surpass the six-per-month withdrawal limit three or more times during any consecutive 12-statement period.
Customer experience
Physical presence. Citizens Bank customers have access to around 1,100 branches and approximately 3,400 ATMs in 16 states in the New England, Mid-Atlantic and Midwest regions.
Highly rated mobile app. The bank’s mobile app receives high scores on the Google Play Store and Apple App Store. It can be used to send money with Zelle, deposit checks, pay bills and more.
Customer service. Citizens Bank customer service hours are from 7 a.m. to 10 p.m. during the week and 9 a.m. to 6 p.m. on weekends.
Bankrate staff insights
"I would recommend Citizens Bank if you are looking for a simple savings solution, but it is not the most high-tech modern banking experience. It is very easy to navigate to what you need, though the mobile app has more features than the website on desktop," according to a Bankrate staff member with the account. "I like that this bank has physical locations in my city, so I can visit it to deposit checks or get in-person help."
Featured customer reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews. Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers. Some reviews may be edited for length and clarity.
Our editor's take
Beyond deposit products, Citizens Bank offers a wide host of financial products and services, ranging from credit cards and wealth management to small business banking. But ensure yourself that you don’t open more accounts than you need.
Both Chase and Citizens Bank offer a wide array of financial services, but Chase has the edge when it comes to brick-and-mortar locations. While Citizens Bank has approximately 1,023 branches across 16 states, Chase maintains around 5,120 branches in 48 states and Washington, D.C.
The above images were last updated on November 8, 2024.
About Citizens Bank
Headquartered in Providence, Rhode Island, Citizens Bank is a large, full-service regional bank that offers a suite of retail, small business and commercial banking products, including a wide variety of deposit products for consumers to choose from.
Citizens operates in 16 states where its some 1,000 branches are located, mainly in the New England, Mid-Atlantic and Midwest regions. Customers have fee-free access to approximately 3,200 ATMs scattered throughout the country.
How does Citizens Bank compare to other banks?
Citizens Bank FAQs
Review methodology
We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.
Citizens Bank customer reviews
Citizens Bank has 24 reviews
Dive into community reviews below and see what others think about Citizens Bank.
In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.
Community Reviews
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