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Fifth Third Bank Review 2024

Updated April 3, 2024
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At a glance

3.9
Rating: 3.9 stars out of 5
Bankrate Score
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CDs

Rating: 2.9 stars out of 5

Checking

Rating: 4.5 stars out of 5

Savings

Rating: 2.8 stars out of 5

MMA

Rating: 2.8 stars out of 5

About Bankrate Score

Overview

Fifth Third Bank may be a good choice for those who live within its branch footprint and prefer in-person banking. Customers also have 24/7 access to accounts through the highly rated mobile app. The bank offers accounts with low minimum deposit requirements, along with a large network of fee-free ATMs, but those seeking competitive rates will need to look elsewhere.

Highlights

  • Highly Rated App
  • Low Min Deposit
Sponsored offers
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Bank logo
Member FDIC
Savings Account
4.46
%
APY
APY
Info Icon
As of 11/26/2024
$0
Min. balance for APY
View offer Arrow Right Icon
Promoted offer:
Bank logo
Member FDIC
Checking Account
0.00
%
APY
APY
Info Icon
As of 11/26/2024
Rating: 5 stars out of 5
$0
Min. balance for APY
View offer Arrow Right Icon

Overall

Fifth Third Bank is a regional financial institution with customers in 12 states and nearly 1,100 branches. It offers multiple checking and savings accounts, a money market account and a wide range of CD terms.

Pros

  • Checkmark Icon

    The bank offers access to more than 40,000 fee-free ATMs nationwide.

  • Checkmark Icon

    There are low minimum deposit requirements for CDs.

  • Checkmark Icon

    There is no minimum deposit required to open a checking or savings account.

Cons

  • Branches are limited to 12 states.

  • Other banks pay savers much higher yields.

  • Overdraft fees are higher than average.

CTA We want to know what you think about Fifth Third Bank

We want to know what you think about Fifth Third Bank

Do you have experience with Fifth Third Bank? Let us know your thoughts.

Fifth Third Bank banking products

2.8
Rating: 2.8 stars out of 5
Bankrate Score

Fifth Third Bank savings overview

Fifth Third Bank offers several savings accounts, including one for minors and a health savings account.

The Fifth Third Momentum savings account allows you to set up savings goals and allocate portions of your funds to them. Savings accounts require no minimum deposit but they must be funded within 45 days or the account may be closed. They pay a very low rate, and a $5 monthly fee is charged unless account holder also has a Fifth Third checking account, is enrolled in Fifth Third Military Banking, or is under 18 years of age.

Pros

  • Checkmark Icon

    There is no minimum deposit required to open an account.

  • Checkmark Icon

    Savers will get the ability to set a personal savings goal and track their progress.

Cons

  • Other banks offer much higher APYs.

  • Fifth Third Bank
    APY
    APY
    Info Icon
    National average APY
    How do we get this data?
    Info Icon

Bank fees

Fee Charged?
Overdraft fee $37
Non-sufficient funds fee None
Monthly maintenance fee $0-$5
Out-of-network ATM fee $3
Excessive transaction fee None

Customer experience

Customer support 

Physical presence. Customers also have access to nearly 1,100 branches to conduct in-person banking. The bank’s call center is closed Sundays, but 24/7 support is available via a chat function on its website. Fifth Third Bank provides access to tens of thousands of ATMs and a highly rated mobile app.

Mixed customer satisfaction. Fifth Third Bank received mixed customer satisfaction scores in J.D. Power’s 2023 U.S. Retail Banking Satisfaction Study, depending on the region. For example, while it scored second in satisfaction in Florida, it scored nearly last in Illinois. 

Digital experience

Highly rated mobile app. The Fifth Third mobile app has a high rating on the Apple App and Google Play stores. Across both platforms, more than 500,000 users have rated the app. Moreover, Fifth Third debit and credit cards work with Apple Pay, Samsung Pay, Google Pay and other mobile wallets. Zelle, for peer-to-peer payments, is also available.

Early pay. Fifth Third offers a feature called early pay, which allows customers to get their paycheck via direct deposit up to two days sooner, albeit this feature is not unique to Fifth Third Bank.

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Bankrate staff insights

Disclosure: To enhance our product reviews, Bankrate employees often open accounts and provide feedback. They may have been compensated for their time and account maintenance, but this does not affect the integrity of their review.

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The above images were last updated on July 12, 2024.

About Fifth Third Bank

Fifth Third Bank is the main subsidiary of the Cincinnati-based financial services company Fifth Third Bancorp. In addition to Ohio, Fifth Third Bank also has customers in 11 other Midwestern and Southern states.

The bank has deep ties to the communities it serves. In 1948, it was the first financial institution in America to set up a charitable foundation.

How does Fifth Third Bank compare to other banks?

Fifth Third Bank vs. M&T Bank

Both Fifth Third Bank and M&T Bank offer a wide array of banking products for consumers and businesses. Either bank can help consolidate your banking under one roof, but savers will generally find better yields at M&T Bank, which offers highly competitive APYs for its CDs. 

Moreover, while both banks have roughly the same amount of branches, M&T’s geographical footprint extends to three more states over Fifth Third Bank, mainly concentrated in the New England and East Coast area of the U.S. 

That noted, Fifth Third Bank has better access to fee-free ATMs, offering thousands more than M&T. Moreover, Fifth Third Bank generally has higher ratings for its Android app.

Fifth Third Bank FAQs

Review methodology

With so many financial institutions to choose from, it can be hard to know who to trust. Bankrate’s ever-growing list of bank and credit union reviews is updated regularly. Our editorial team analyzes and reviews each institution across deposit products such as savings accounts, checking accounts, certificates of deposit (CDs) and money market accounts (MMAs). Banks are rated by important factors such as offered interest rates, fees, minimum balance requirements, access to funds and more.

We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.

Fifth Third Bank customer reviews

CTA Fifth Third Bank has 22 reviews

Fifth Third Bank has 22 reviews

Dive into community reviews below and see what others think about Fifth Third Bank.

4.4 Star Icon
22 ratings
Info Icon
Score breakdown
5 stars
50%
4 stars
36%
3 stars
14%
2 stars
0%
1 star
0%
Score by category
Overall Rating 4.4 / 5
Competitiveness of APY 3.3 / 5
Amount of fees 3.3 / 5
Customer support 4.4 / 5
Website / Mobile app 4.5 / 5
Verified Badge Icon Bankrate methodology disclosure

July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about Fifth Third Bank.
Search Icon
Caret Down Icon
Anonymous account holder
September 13, 2024
It is a good regional bank, that is why I use it. I think its better to have local companies and do business with them. They are good and nice to their customers.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
There very reliable I've been with them for 10+ yrs and never had a issue. They have great relationship with there customer.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
The company and their employees are wonderful. Top notch customer service.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
Checking is free and that helps out a lot. Fifth Third has a very easy to navigate mobile app and in person I always have thought their staff was knowledgeable and friendly.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
Watch every penny you spend. They need to update security measures immediately.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
My experience is limited at best concerning customer service. The app is good, fees are comparable. Nominal deposit Fee schedule Sign up bonus.
Score by category
Amount of fees 2 / 5
Competitiveness of APY 2 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
They have amazing customer service an amazing rates. My employment deals with them.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
They provide a great service and they dont charge no fees. Because I like that they are reliable and don't charge a lot of fees.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 3 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
They have lots of locations and are a reputable bank. They have multiple locations and you can do a lot of your banking online. Their customer service has responded in a reasonable amount of time.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 4 / 5
Website / Mobile app 3 / 5
Anonymous account holder
September 13, 2024
The no fees and the ability to overdraft when need be. I think everything has been going smoothly, I currently have no complaints.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 4 / 5
Website / Mobile app 5 / 5

Fifth Third Bank customer reviews

CTA Fifth Third Bank has 22 reviews

Fifth Third Bank has 22 reviews

Dive into community reviews below and see what others think about Fifth Third Bank.

4.4 Star Icon
22 ratings
Info Icon
Score breakdown
5 stars
50%
4 stars
36%
3 stars
14%
2 stars
0%
1 star
0%
Score by category
Overall Rating 4.4 / 5
Competitiveness of APY 3.3 / 5
Amount of fees 3.3 / 5
Customer support 4.4 / 5
Website / Mobile app 4.5 / 5
Verified Badge Icon Bankrate methodology disclosure

In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about Fifth Third Bank.
Search Icon
Caret Down Icon
Anonymous account holder
September 13, 2024
It is a good regional bank, that is why I use it. I think its better to have local companies and do business with them. They are good and nice to their customers.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
There very reliable I've been with them for 10+ yrs and never had a issue. They have great relationship with there customer.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
The company and their employees are wonderful. Top notch customer service.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
Checking is free and that helps out a lot. Fifth Third has a very easy to navigate mobile app and in person I always have thought their staff was knowledgeable and friendly.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
Watch every penny you spend. They need to update security measures immediately.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
My experience is limited at best concerning customer service. The app is good, fees are comparable. Nominal deposit Fee schedule Sign up bonus.
Score by category
Amount of fees 2 / 5
Competitiveness of APY 2 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
They have amazing customer service an amazing rates. My employment deals with them.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
They provide a great service and they dont charge no fees. Because I like that they are reliable and don't charge a lot of fees.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 3 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
They have lots of locations and are a reputable bank. They have multiple locations and you can do a lot of your banking online. Their customer service has responded in a reasonable amount of time.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 4 / 5
Website / Mobile app 3 / 5
Anonymous account holder
September 13, 2024
The no fees and the ability to overdraft when need be. I think everything has been going smoothly, I currently have no complaints.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 4 / 5
Website / Mobile app 5 / 5