Skip to Main Content

Chase Bank Review 2024

Updated September 27, 2024
Bankrate logo

The Bankrate promise

At Bankrate we strive to help you make smarter financial decisions. While we adhere to strict , this post may contain references to products from our partners. Here's an explanation for .

At a glance

Best bank for sign-up bonuses
3.6
Rating: 3.6 stars out of 5
Bankrate Score
Caret Down Icon

CDs

Rating: 3 stars out of 5

Checking

Rating: 3.8 stars out of 5

Savings

Rating: 2.9 stars out of 5

About Bankrate Score

Overview

Chase is a great option if you like having quick access to branches and ATMs — there’s a banking presence in nearly every state. Chase’s app and website can help you easily send money to anyone, pay your bills, create a budget and more. But if you’re looking for a bank with the highest savings rates, there are better options available.

Highlights

  • 24/7 Customer Service
  • Digital Leader
  • Large Branch Network
Sponsored offers
Info Icon

These are sponsored offers rated highly by us for competitive rates, fees, and minimums.

Bank logo
Member FDIC
Savings Account
4.00
%
APY
APY
Info Icon
As of 11/6/2024
Rating: 4.9 stars out of 5
$0
Min. balance for APY
View offer Arrow Right Icon
Promoted offer:
Bank logo
Member FDIC
Savings Account
4.00
%
APY
APY
Info Icon
As of 11/6/2024
Rating: 4.9 stars out of 5
$0
Min. balance for APY
View offer Arrow Right Icon
Promoted offer: It only takes about 5 minutes to open a fee-free account.
Bank logo
Member FDIC
Savings Account
4.86
%
APY
APY
Info Icon
As of 11/6/2024
Rating: 3.9 stars out of 5
$0
Min. balance for APY
View offer Arrow Right Icon
Promoted offer: Get up to 4.86% APY on savings and 0.51% APY on checking

Overall

With a massive branch network and breadth of product offerings, Chase is often viewed as the country's signature banking institution. Customers can choose from a full range of banking services, including checking and savings accounts as well as certificate of deposit (CD) accounts. But if you’re looking for a bank that pays competitive rates, you’ll want to look elsewhere.

Pros

  • Checkmark Icon

    Chase has more than 4,900 branches and more than 15,000 ATMs.

  • Checkmark Icon

    The bank’s mobile app is consistently high-rated.

  • Checkmark Icon

    Chase often rewards new customers with bonuses for opening an account.

Cons

  • Rates on Chase’s savings accounts and standard CDs are very low.

  • The bank charges a $3 fee at out-of-network ATMs in the U.S.

  • Chase’s basic accounts don’t reimburse out-of-network ATM fees.

Chase Bank Logo

We want to know what you think about Chase Bank

Do you have experience with Chase? Let us know your thoughts.

Chase Bank banking products

2.9
Rating: 2.9 stars out of 5
Bankrate Score
Invest Rate Icon
0.01% APY
Info Icon
Savings Icon
$0 minimum balance for APY
Loan Icon
$0 minimum deposit to open

Chase Bank savings overview

The Chase Savings account interest rate is well below the national average, and all balances receive the same annual percentage yield (APY). Customers should have no problem finding savings accounts that pay a higher yield, especially at online banks.

This account doesn’t have a minimum balance requirement. It charges a $5 monthly service fee, but customers can take some manageable steps to waive the fee, such as maintaining a $300 daily balance. A recurring $25 transfer from your Chase Checking account to your Chase Savings account can also waive that monthly fee.

For customers who have a “premier plus” relationship with the bank, the Chase Premier Savings account pays a slightly higher yield, but it’s also well below the national average. To earn the premier rates, customers must link their accounts to a Chase Premier Plus Checking or Sapphire Checking account and make at least five transactions in a monthly statement period using the linked checking account.

Pros

  • Checkmark Icon

    The monthly fee is waived when customers meet one of a few manageable requirements.

  • Checkmark Icon

    Chase’s autosave feature can help you create goals and save for them.

  • Checkmark Icon

    You can make as many withdrawals as you want without running into a fee (although there may be a daily limit depending on the account).

Cons

  • The yields on both savings accounts are very low.

  • Customers must take monthly steps to earn the (still low) premier relationship APY.

  • The Chase Premier Savings account has a $25 monthly maintenance fee if you don’t qualify to have it waived.

  • See how rates for this account have changed over time. Interact with the trend lines to view APY by date.

    Chase Bank
    APY
    APY
    Info Icon
    National average APY
    How do we get this data?
    Info Icon

Bank fees

Fee Charged?
Overdraft fee $34, with a maximum of three fees per day; no fee for overdrafts totaling $5 or less; no fee for customers with Chase Overdraft Assist who are overdrawn by $50 or less at the end of the business day.
Non-sufficient funds fee None
Monthly maintenance fee $5 - $25; $0 if requirements are met
Out-of-network ATM fee $3 for ATM use in the U.S.; $5 per withdrawal at ATMs outside the U.S.
Excessive transaction fee None

Customer experience

Customer support

Physical presence. Chase offers access to more than 4,900 branches and 15,000 Chase ATMs and has a banking presence in nearly every state. 

Customer service. In addition to receiving support over the phone, Chase customers can also send a message in the Secure Message Center when logged onto the website or app. The Chase Digital Assistant, available in the app, is a bot that can answer common questions.

High customer satisfaction. Chase bank consistently received high customer satisfaction scores in JD Power’s 2024 U.S. Retail Banking Satisfaction Study. Of note, Chase received the highest satisfaction score in the South Central region of the country.

Digital experience

Highly rated mobile app. Chase’s mobile app, which has been rated by more than six million users, receives high scores on the Apple App and Google Play stores. The mobile app allows you to send money to anyone, pay your bills and create a budget. And because Chase offers credit cards, too, you’ll be able to find all of your banking products in one place through the app if you have a Chase credit card in addition to other deposit products, such as a checking or savings account.

Complaints

CFPB enforcement action. In 2017, the Consumer Financial Protection Bureau (CFPB) fined Chase Bank $4.6 million for failing to implement the legally required processes for reporting information about consumers’ checking account behavior. 

SEC fine. Most recently, in June 2023, the Securities and Exchange Commision (SEC) fined JPMorgan Chase $4 million for deleting 47 million emails from employees within the banking division of the company.

Lightbulb Icon

Bankrate staff insights

“I'm not surprised that its app is highly rated by its users,” said a Bankrate staff member who banks at Chase personally. “I like being able to see all of my accounts in one place. Not always, but most of the time wherever I've moved there has been a Chase nearby. That's nice not having to switch banks just because I moved. The mobile deposit and Zelle in the app are easy to use.”

Disclosure: To enhance our product reviews, Bankrate employees often open accounts and provide feedback. They may have been compensated for their time and account maintenance, but this does not affect the integrity of their review.

About Chase Bank

Chase Bank is the consumer banking arm of JPMorgan Chase, one of the largest banking companies in the U.S. Chase offers banking services that include checking and savings accounts, as well as CDs. The bank, which can trace its roots to 1799, has grown through several signature mergers over the years, including one with Bank One Corp. in 2004 and its 2008 acquisition of the deposits and most of the assets of the failed Washington Mutual.

Chase maintains more than 4,900 branches in 49 states. In May 2023, Chase acquired most of First Republic Bank’s operations after the beleaguered regional bank was seized by federal regulators. First Republic’s 84 branches were subsequently converted to Chase branches, with Chase later announcing plans to shutter 21 of those converted branches while overhauling others.

If you like having quick access to branches and ATMs — and you live where the bank operates — Chase is an obvious choice. If you’re hunting for high rates or want to be able to use the first ATM you see without paying a high out-of-network fee, look elsewhere.

How Chase Bank compares to other banks

Compare different account types offered by Chase Bank. Annual percentage yields (APYs) shown were updated between Oct. 30, 2024 and Nov. 5, 2024.

Selected bank
Chase Bank savings account
Chase Bank Logo
Member FDIC
Bankrate score
Rating: 2.9 stars out of 5
2.9
Info Icon
Most comparable
Wells Fargo savings account
Wells Fargo Logo
Member FDIC
Bankrate score
Rating: 2.9 stars out of 5
2.9
Info Icon
Read review
Search for or select a bank:
Caret Down Icon
Bankrate score
Info Icon
Read review
APY
Info Icon
0.01% 0.01%
Minimum balance for APY
$0.00 $25.00
Estimated earnings
Info Icon
$5 $5
The Chase Savings account is the bank’s standard savings account. It offers a yield well below the national average for savings accounts. The Chase Savings account has a $5 monthly maintenance fee. Starting every day with at least $300 or automatically transferring at least $25 per month from your Chase checking account to this savings account are two ways to waive the fee. The Wells Fargo Platinum Savings account has check-writing privileges. That might give you more payment flexibility than with other savings accounts. The bank doesn’t offer a debit card for this account.
  • Those who already bank with Chase might find it convenient to have a savings account at this bank.
  • Chase’s many branches and ATMs might also make this a good fit for people who live in a Chase market.
  • You can access your money through an ATM card with this account.
  • The Platinum Savings account offers yields higher than the national average at all tiers.
    N/A
  • The Chase Savings account has a waivable $5 monthly maintenance fee.
  • Many online banks don’t have monthly service fees.
  • The Chase Savings account doesn’t earn a competitive yield.
  • You’ll need at least $1 million to earn Well Fargo’s top Platinum Savings account yield.
  • But you can get that at other online banks with no minimum balance.
  • There’s a $12 monthly service fee if you don’t keep at least $3,500 in the Platinum Savings account.
    N/A
Bankrate does not currently track additional product details for this bank.
Bankrate does not currently track additional product details for this bank.
Bankrate does not currently track additional product details for this bank.

Chase Bank FAQs

Review methodology

With so many financial institutions to choose from, it can be hard to know who to trust. Bankrate’s ever-growing list of bank and credit union reviews is updated regularly. Our editorial team analyzes and reviews each institution across deposit products such as savings accounts, checking accounts, certificates of deposit (CDs) and money market accounts (MMAs). Banks are rated by important factors such as offered interest rates, fees, minimum balance requirements, access to funds and more.

We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.

Chase Bank customer reviews

CTA Chase Bank has 24 reviews

Chase Bank has 24 reviews

Dive into community reviews below and see what others think about Chase Bank.

4.5 Star Icon
24 ratings
Info Icon
Score breakdown
5 stars
67%
4 stars
17%
3 stars
13%
2 stars
4%
1 star
0%
Score by category
Overall Rating 4.5 / 5
Competitiveness of APY 3.8 / 5
Amount of fees 3.8 / 5
Customer support 4.3 / 5
Website / Mobile app 4.6 / 5
Verified Badge Icon Bankrate methodology disclosure

In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about Chase Bank.
Search Icon
Caret Down Icon
Anonymous account holder
September 13, 2024
I access my account with my phone. I don't have my account on the website, because I have been hacked twice. Their customer service is great for resolving these issues. There were no fees, the customer service was great, there is some interest earned every month.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 5 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
They always work with you to make the most of your money. Accurate, reliable, and innovative.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
I use their credit cards and checking with no issues. Location, easy access, convention hours.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 3 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
They are very good at solving any problems that may arise and are very polite, and they care about their customers. Customer service is excellent at Chase. They are very kind, caring and respectful to their customers.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
They are starting to open more in person locations. Sign up bonus Referral bonus.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 2 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
Beware of overdraft fees. What influenced my decision to choose Chase were direct deposit, familiarity and close proximity to where I live.
Score by category
Amount of fees 1 / 5
Competitiveness of APY 1 / 5
Customer support 3 / 5
Website / Mobile app 3 / 5
Anonymous account holder
September 13, 2024
I've have my account with Chase for many years and I've never had experienced a problem. Their app and website is user friendly. Trust, location, customer service.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
They offer good accounts for people starting their financial journey. It had convenient locations and offered me good benefits.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
It's a great full-service bank. I've been with them for over 26 years.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
Overall my experience is a fairly good one. I wish there was more than two locations in a city of over 400 k people and more ATM’sas well. Incentive to switch Credibility Security.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 4 / 5
Website / Mobile app 5 / 5