Chantal M. Roberts, CPCU, AIC, RPA, ITP

Chantal M. Roberts, CPCU, AIC, RPA, ITP, is an insurance expert, author, and educator with over 25 years in the insurance industry. She joined Bankrate in March 2025, bringing her extensive experience as a multi-lined claims adjuster, litigation consultant, and insurance trainer. Throughout her career, Chantal has specialized in complex claims, including business interruption, commercial property, cargo, and cannabis-related insurance.

Chantal is the principal and CEO of CMR Consulting Corporation, where she provides litigation support as an expert witness for claims handling, standards and practice. Her career also includes leadership roles at third-party administrators and insurers, where she managed claims departments, developed best practices, and trained adjusters on industry standards. A sought-after speaker and writer, Chantal has authored multiple books, including The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling and Once Upon a Claim: Fairy Tales to Protect Your Ass(ets), helping consumers and professionals alike understand insurance and claims handling.

Chantal holds multiple industry certifications, including the Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC), Registered Professional Adjuster (RPA), and Insurance Training Professional (ITP). She also maintains active adjuster licenses in more than 25 states. Passionate about insurance education, she serves as an instructor for Borough of Manhattan Community College, where she teaches business law and risk management and insurance. Chantal is also a facilitator for The Institutes CPCU 530: Applying Legal Concepts to Insurance.

When she’s not analyzing policies or writing about claims, Chantal enjoys reading, traveling, and debating the finer points of insurance coverage.

Chantal wants you to know

Insurance claims are based on the contract—the policy—you have purchased. Insurance commercials do not adequately represent what is and is not covered. Remember you get what you pay for. If you’re looking for the lowest premium, you will have less risks covered. This means you will pay more out of pocket for your losses.

Beyond Bankrate

• McGrady, Vanessa. Salon. “Helene, Milton put insurance industry to the test: Experts say financial damages related to natural disasters have sharply increased”. 12 October 2024.
• Keller, Maura. PropertyCasualty360. “The growing and evolving agribusiness insurance market: Separate from crop insurance, agribusiness coverage is increasingly in demand to protect other food-chain assets”. 01 October 2024.
• Wealth Formula. “What you need to know before busying insurance”. 26 June 2024.
• Bizgnus. “Ripped from the fairy tale: The inside story of your insurance policies”. 23 May 2024.