LoanDepot Mortgage Review 2025

After a week-long wait for responses to pay directly from my checking account versus autopay, which was on a closed account (2 emails), LoanDepot, referencing their own internal policy, has instructed me they will only accept money orders/certified checks for the next 12 months. When I explained that we have 2 loans which have been in good standing for 8 years with no missed payments and that I was simply trying to manually make a payment, I was told this was their policy and they would not budge. This punitive policy (again, no banking, underwriter, etc., requirement) is an internal one of LoanDepot and does nothing to ensure timely payment. Rather, it is arbitrarily 12 months in length and forces me to go to the Post Office 5 times each time I want to send a money order to pay my mortgage.

Steven M.
Greater Philadelphia (May 12, 2025)

Response from loanDepot:

Hi Steven – We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience.

The lending agent was unwilling to share information with me and became aggressive when I was just asking simple questions about the how FHA vs CHFA works. I was asking because I am not deeply familiar with either. He was upset that I didn't already understand the concepts

David
Aurora (May 8, 2025)

Response from loanDepot:

Hi David – We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience.

At the start everything looked fine, but I was warned that Loan Depot is notorious for holding things up at the last minute. Having been successful with them before, I ignored those warnings. Our closing was scheduled on a Monday with our movers arriving shortly after that. It was a highly coordinated and expensive effort. Late Friday, the seller's title company reached out to say they had not heard from Loan Depot. Once I finally reached them, I was told the underwriting needed several things for us to close on Monday. Suddenly I needed to scramble to get the closing to go off as planned. The requests were trivial; the responses slow (even though we were working on a deadline); the stress was so high to meet the Monday closing date. As a result, I nearly canceled the home purchase. Loan Depot had effectively sucked all the joy out of buying this new home. It literally became too much of a hassle to go through with the sale using Loan Depot. Total, unnecessary chaos.

Just D.
Kentucky (May 5, 2025)

Response from loanDepot:

Hello – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.

My broker, John , in Jacksonville Florida is highly recommended. He has assisted me in obtaining a mortgage several times when I wasn't a typical buyer. He is very responsive, personable and has a great support team. He's always available to answer questions and sooth concerns. You won't be disappointed!!

Debbie C.
Colorado Springs, CO (April 24, 2025)

Response from loanDepot:

Hi Debbie! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.

I can't recommend LoanDepot enough! Jason and his team were very professional and caring when it came to our extremely lengthy short sale. Every step of the way they were ready to fire on all cylinders to get the next step done. You really can't go wrong with them!

Brian
Carol Stream, IL (April 23, 2025)

Response from loanDepot:

Hi Brian! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.

I missed a payment (completely my fault no dispute!). What I'm completely unimpressed by, they didn't call, text, or email me in any way during the grace period to confirm that it was missing. Then they charge me a late fee and send me a notice saying they've been trying to reach me and have been unable to. Zero courtesy. I paid it immediately upon receiving that email and called them. They confirmed they typically reach out as a courtesy, failed to provide me that courtesy, and refused to adjust the late fee. Customer service is NOT important to these people.

Jeremy
Minnesota (April 17, 2025)

Response from loanDepot:

Hi Jeremy -- Thank you for sharing your experience. If you would, please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. We’d like to hear more.

I've had so many great experiences with loandepot. I will always stay with them moving forward.

Ernesto B.
CA (April 11, 2025)

Response from loanDepot:

Hi Ernesto! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.

My loan officer Jordan & processor Dawn , 10’s across the board . Excellent customer service from beginning to end. Thank you !!!

Anonymous
Virginia (March 14, 2025)

Response from loanDepot:

Hello! Thank you for sharing your great experience with us. We will share your kind words with Jordan and Dawn. Please keep us in mind for any future lending needs.

Very easy process. Jeff and Alex were great to work with. They help with the whole process from start to finish.

David .
Eaton Rapids MI (March 3, 2025)

Response from loanDepot:

Hi David! Thank you for the kind words. We’re so happy to hear that you had a great experience with Jeff and Alex. If you need anything in the future, please let us know. We appreciate your business!

The Expertise & Commitment of the Loan Officer, John ( NEW YORK )& Loan Processor, Mary ( TEXAS ) are EXCELLENT. I give them 5/5 Stars ⭐️⭐️⭐️⭐️⭐️

MALIK a.
QUEENS VLG. NEW YORK CITY (Feb. 17, 2025)

Response from loanDepot:

Hi Malik! Thank you for the kind words. We’re so happy to hear that you had a great experience with John and Mary. If you need anything in the future, please let us know. We appreciate your business!