Lemonade insurance review 2024
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At a glance
BEST DIGITAL HOME INSURANCE COMPANY
Score breakdown
Auto
4.4
Cost & ratings
5.0
Coverage
3.5
Support
4.2
Home
3.8
Cost & ratings
3.5
Coverage
3.7
Support
4.5
About Bankrate Score
Bankrate's take
Policyholders looking for a digital-only insurance experience with AI-driven claims processing might consider Lemonade for their company of choice.
- Unique AI-powered quoting and claims tools
- Certified B Corporation and Public Benefit Corporation
- Usage-based car insurance in seven states
- Life insurance policies often available without a medical exam
- Unclaimed funds donated annually to charities chosen by policyholders
- Not rated by J.D. Power for auto, home, or life insurance
New
- In 2024, Lemonade announced plans to expand by offering homeowners insurance in both the UK and France.
- Lemonade's 2024 Giveback program donated more than $2 million to 43 organizations globally, its eighth consecutive year of giving back to charities chosen by customers.
- In summer 2023, Lemonade launched its pay-per-mile car insurance product in Oregon, with plans to support reforestation in Santiam State Forest through the Lemonade Giveback program.
Lemonade car insurance review
Lemonade’s auto insurance product is relatively new to the market having only been launched in 2021. Lemonade acquired the usage-based digital auto insurance company Metromile in 2022, launching its pay-per-mile car insurance the same year. As of 2024, Lemonade car insurance is only available in seven states — Arizona, Illinois, Ohio, Oregon, Tennessee, Texas and Washington — though the company plans to expand coverage nationwide in the future.
Lemonade received a 2024 Bankrate Score of 4.4 out of 5.0 for auto insurance. Lemonade stands out from other top car insurance companies because it uses telematics to base pricing on drivers’ mileage and driving habits. The company also employs artificial intelligence (AI) in the quoting process and policy management.
In theory, this type of digital, AI-driving insurance can speed up insurance tasks and result in more fair, personalized rates than a traditional pricing model. However, it’s worth keeping in mind that individual rates will vary. Additionally, some customers may be uncomfortable with the data-sharing requirements of Lemonade’s pay-per-mile system, which requires location services to be turned on at all times in the Lemonade mobile app.
Pros and cons of Lemonade car insurance
Before you get car insurance quotes from Lemonade, you may want to consider the main advantages and disadvantages of purchasing auto insurance through this company. Some major pros and cons of Lemonade auto insurance include:
Pros
- Usage-based premiums may be more tailored to your specific driving habits
- Discounts for all electric and hybrid cars, plus emergency charging benefits
- Demotech financial strength rating of A (Exceptional)
- Lemonade plants trees based on mileage to shrink drivers’ carbon footprints
Cons
- Requires all customers to download the Lemonade app and keep location services on
- Currently only available in seven states
- No accident forgiveness or gap insurance available
- Limited discounts available
Lemonade car insurance cost
Bankrate’s insurance editorial team launched a study to investigate the national average cost of car insurance in 2024. Because Lemonade’s car insurance product is still fairly new, average rates aren’t available at this time. If you’re looking for the cheapest car insurance company for your profile, you can get an individual quote directly through Lemonade’s website by selecting “Check Our Prices.”
Lemonade customer satisfaction
Looking at third-party company ratings can help to illuminate how well an insurance company satisfies its customers’ needs. Unfortunately, Lemonade car insurance was not included in customer satisfaction studies by J.D. Power.
While Lemonade does not have a financial strength rating from credit agency AM Best, it received a financial stability rating of A (Exceptional) from financial analysis firm Demotech.
Because expert ratings for Lemonade’s car insurance product are still limited, customer complaint records and real user reviews may be the best indicator of customer satisfaction for Lemonade auto insurance.
Lemonade auto insurance customer complaints
The National Association of Insurance Commissioners (NAIC) tracks customer complaints for U.S. insurance companies and compares each company’s rate of complaints as well as its market share. The resulting score, known as an NAIC Complaint Index, indicates whether a company has a high or low rate of customer complaints relative to its size, with a baseline of 1.00. Scores above 1.00 suggest that a company’s customer satisfaction is low, while scores below 1.00 are a positive sign for customer satisfaction.
Lemonade’s 2023 NAIC Complaint Index for auto insurance customers is 3.91, well above the industry average.
Lemonade car insurance discounts
Lemonade has a fairly limited number of car insurance discounts, possibly because its use of telematics acts as a built-in discount to help customers save on auto insurance. In addition to usage-based pricing, Lemonade offers the following discounts for car insurance customers:
- App use discounts: In addition to low-mileage discounts through the Lemonade app, drivers can earn discounted rates simply by enabling certain permissions in the company’s mobile app.
- Bundling discounts: Policyholders who also purchase renters, home, life, or pet insurance through Lemonade are eligible for an automatic bundling discount.
- Early sign-up discount: If you purchase Lemonade car insurance in advance of your coverage state date, you could earn a discount on your policy, though the company doesn’t specify how far in advance the policy should be purchased in order to receive the discount.
- Hybrid and EV discount: All hybrid and electric vehicles are eligible for a discounted rate.
Lemonade home insurance review
Lemonade could be among the best home insurance companies for homeowners looking for digital policy management or a chance to give back to charitable causes through their insurance. The digital insurance platform received a Bankrate Score of 3.8 out of 5.0 for home insurance and received a 2024 Bankrate Award for Best Digital Home Insurance Company.
Lemonade offers standard home insurance policies along with add-ons like a Scheduled Property package that can provide additional financial protection for art, jewelry, musical instruments, cameras and bicycles. Swimming pool, water backup and buried utility coverage are also available for Lemonade home insurance policies, along with a variety of other homeowners coverage add-ons.
A key advantage Lemonade promises to homeowners is a digital policy management experience, which includes AI-powered claims filing and customer service directly in the mobile app. Lemonade also donates unclaimed funds to a range of charitable causes, from the American Red Cross to the Trevor Project, through the Lemonade Giveback. If you’re looking for an affordable home insurance company that invests in social change and charitable giving, it may be worth getting home insurance quotes from Lemonade.
BEST DIGITAL HOME INSURANCE COMPANY
Lemonade uses AI technology to approve homeowners insurance claims, promising that payments can be deposited directly into policyholders’ bank accounts in as little as one to two days. This unique digital approach offers advantages to customers who value quick claims processing or prefer an all-online insurance experience.
See why Lemonade won
Pros and cons of Lemonade homeowners insurance
Before requesting quotes for home insurance through Lemonade, it may be worth considering the pros and cons of working with this insurtech company. Here are a few advantages and disadvantages of Lemonade homeowners insurance.
Pros
- Streamlined claims process via the Lemonade mobile app
- Claims payout checks are direct deposited into your checking account
- Ample endorsements available
Cons
- Not available in every state
- Can only purchase online and through the mobile app
- Not rated by J.D. Power
Lemonade home insurance cost
For some homeowners, Lemonade may be one of the cheapest home insurance companies, with Lemonade’s website claiming that homeowners policies can start as low as $25 per month. However, average rates for Lemonade home insurance aren’t currently available, so you will need to request an individual quote through the Lemonade website or mobile app in order to estimate your potential home insurance costs.
Lemonade customer satisfaction
Third-party ratings offer insight into customer service practices and real experiences for home insurance customers. In the case of Lemonade home insurance, these third-party ratings are limited. While the company ranked third for renters insurance in J.D. Power’s 2024 U.S. Home Insurance Study with a score of 682/1,000, Lemonade did not receive a customer satisfaction score from J.D. Power for home insurance.
While Lemonade’s high renters insurance customer satisfaction rating suggests that home insurance policyholders could have similarly positive experiences with this carrier, home and renters insurance are different products with different customer needs.
Lemonade home insurance customer complaints
Lemonade currently sits above the industry average for home insurance customer complaints, according to the NAIC. The company’s 2023 NAIC Complaint Index for home insurance was 3.52, which represents a small but steady increase from past years.
Lemonade home insurance discounts
The only homeowners insurance discount listed on Lemonade’s website is a bundling discount available to customers who also purchase auto insurance or pet insurance through Lemonade. However, the company notes that you may also qualify for discounts if you install protective devices like sprinklers and smoke detectors in your home, or if you use the mobile app’s discounts feature.
Lemonade life insurance review
In addition to home, renters, auto, and pet insurance, Lemonade sells term life insurance in lengths of 10, 15, 20, 25 and 30 years, with coverage of up to $1,500,000. Because Lemonade’s life insurance policies are sold online and usually don’t require a medical exam, they could be one of the best life insurance companies for anyone seeking term life insurance with a quick sign-up process.
However, waived exams don’t guarantee that all applicants will qualify. Legal & General Group, which underwrites life insurance for Lemonade, still uses a health questionnaire to determine eligibility through Lemonade’s health and lifestyle AI assistant. Some applicants may be denied coverage or pay a higher rate as a result of their medical history.
Lemonade’s life insurance is available in all U.S. states (except New York) and Washington, D.C. If you’re looking for the best life insurance company for your needs and want term life insurance that may not require a medical exam, you may want to request life insurance quotes from Lemonade.
Pros and cons of Lemonade life insurance
Looking for cheap life insurance can seem intimidating, but making a list of pros and cons to determine where your priorities lay can help.
Pros
- Fast underwriting decision after application
- No medical exam required usually
- Free look period allows for a full refund if policy is canceled within the first 30 days
Cons
- Only term life is available
- Riders may be limited
- Not available in New York
Lemonade life insurance riders
Lemonade doesn’t list life insurance endorsements on its website. Because Lemonade life insurance policies are underwritten by a different company, the availability of policy riders may vary and could increase the cost of your life insurance.
Compare life insurance providers quickly and easily
See which provider is right for you.
Whole life insurance combines life insurance with an investment component.
- Coverage for life
- Tax-deferred savings benefit if premiums are paid
- 3 variations of permanent insurance: whole life, universal life and variable life include investment component
Term life insurance is precisely what the name implies: an insurance policy that is good for a specific term of time.
- Fixed premium over term
- No savings benefits
- Outliving policy or policy cancellation results in no money back
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Compare Lemonade with other insurers
Lemonade stands out in the insurance marketplace for its unique digital options, investment in social programs and charitable giving, and ethos of transparency and fairness. While Lemonade may be a good fit for some customers, it might not fit all of your needs. You may want to consider comparing rates with some companies that share key value props with Lemonade, including the following carriers.
Lemonade vs. Kin
Kin is another company that uses data and technology to power its systems. Although it only sells home insurance and is only available in 10 states — Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, South Carolina, Tennessee, Texas and Virginia — Kin could be an attractive alternative to Lemonade for some homeowners. The company even has a software program that can predict and help pinpoint which homes are damaged after a storm.
Learn more: Kin Insurance review
Lemonade vs. Clearcover
This carrier could be a good choice for tech enthusiasts. Clearcover boasts that its app can pay claims in an average of just seven minutes. While Clearcover only sells car insurance, it partners with Hippo to sell home insurance.
Learn more: Clearcover Insurance review
Lemonade vs. Allstate
Unlike Lemonade, Allstate is a traditional, national carrier. However, unlike some other standard carriers, Allstate offers pay-per-mile insurance in some states through its Milewise program. Additionally, Allstate may appeal to those who want a variety of options for doing business with their insurance company, as it has local offices, contact centers and digital tools available to its policyholders.
Learn more: Allstate Insurance review
Why you can trust Bankrate
Read our full methodologyOur insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Lemonade insurance review.
46
years of industry expertise
122
carriers reviewed
34.5K
ZIP codes examined
1.2M
quotes analyzed
Is Lemonade a good insurance company?
Lemonade could be a good choice for you if you prefer to handle your insurance business online or via an app. The company's customer service function is built largely on a digital experience, with agents only coming into play when necessary. The company boasts of speedy claims payouts, which can also be appealing, and its focus on philanthropy through the Lemonade Giveback program may appeal to socially-conscious policyholders.
Having said that, Lemonade is still the new kid on the block in the insurance industry, and does not have the decades of service that other companies have built over the years. Because of that, it can be difficult to get an overall picture of how Lemonade will do in the long term — and that may be important to some policyholders. The company also has mixed reviews for customer service, which can be a drawback for those who wish to work with a dedicated customer service rep when filing claims or managing their policy.
What are real-life customers saying about Lemonade?
In order to better understand the experience of Lemonade customers, we turned to online discussion boards and reviews sites for direct insights from real policyholders. Because Lemonade is a fairly new company that’s seen recent expansion in both geographic coverage and insurance products, real customer perspectives can help to fill in the gaps left by third-party ratings and data.
To get a better grasp on what real-life customers have to say about Lemonade, we looked at Reddit and Trustpilot for user takes.
Reddit’s discussion forums dedicated to insurance, homeownership and personal finance revealed some sharp divides in customer opinions. While many users commented on Lemonade’s competitively low quotes, others took the position that “you get what you pay for,” citing problems with coverage and communication from the company.
TrustPilot
The consumer review website TrustPilot shows mostly positive reviews for Lemonade, focusing mainly on the company’s pet insurance product. However, a close reading revealed some mixed perspectives from customers who purchased home insurance and other products from Lemonade, with some users citing poor communication regarding claims and even unexpected cancellation of policies.
What Bankrate staffers have to say about Lemonade
We reached out to Bankrate’s employees to see if any of them were Lemonade policyholders and could give first-hand insight into the experience of working with the company. Here’s what Natalie, one of Bankrate’s insurance writers, had to say about her experience as a Lemonade renters insurance policyholder since 2020.
“When I was looking for renters insurance, my roommate told me to ‘just get Lemonade,’ and that ended up being pretty good advice. Signing up was easy and the premium was really doable with my budget. I've had no issues adjusting my policy, whether I moved to a different apartment or to a different state. I love that I can manage everything from an app and how user-friendly it is. I've been fortunate enough to have never filed a claim, but if it's anything like Lemonade's other processes, I'd be confident doing so.”
Quick facts:
- Customer since 2020 (3.5 years)
- Only has renters insurance
- Has not filed a claim
Lemonade company details
- Customer service: 1-844-733-8666
- Website available at: lemonade.com
- Claims email address: carclaims@lemonade.com
State availability
Lemonade auto insurance is available in AZ, IL, OH, OR, TN, TX, and WA. Lemonade home insurance is available in AZ, CA, CO, CT, DC, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, and WI. You can check Lemonade’s ever expanding coverage map here.
Lemonade tools and benefits
In addition to tech-driven car, home and life insurance, Lemonade also provides:
- Pet insurance: Lemonade’s pet insurance can help pay for diagnostics, procedures and medication for your pet. This policy could also net you savings on routine care and prevention.
- Renters insurance: Lemonade renters insurance made Bankrate’s list of best renters insurance companies in part due to its high J.D. Power rating and A (Excellent) financial strength rating from AM Best. The company advertises renters policies that start as low as $5 per month.
- Mobile app: Lemonade does not have physical locations and does the majority of its business through its mobile app. Lemonade Insurance reviews are mostly positive on iPhone and Android. You can use the app to make payments, modify your policy and report claims when they arise.
- Lemonade Giveback: Lemonade states that it wants to “transform insurance from a necessary evil to a social good” by donating unclaimed funds to charities chosen by policyholders each year.
Frequently asked questions about Lemonade
Methodology
Bankrate Scores
Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlight where they fall short.
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Cost & ratings 50%
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Coverage & savings 30%
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Support 20%
- Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, 2023 quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
- Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
- Tier 3 (Support): To encompass the many ways a home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
What policyholders are saying about Lemonade
Lemonade has 25 reviews
Dive into community reviews below and see what others think about Lemonade.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
recommend this insurer
In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.
Community Reviews
