Progressive insurance review 2024

In recognition of Progressive’s high financial strength ratings, numerous discounts and customizable policy options, we assigned Progressive’s auto insurance a Bankrate Score of 4.4 out of 5. Progressive especially shines in the high-risk auto insurance arena as one of the cheapest car insurance companies for many drivers with poor driving records.

Customers can find standard coverage options like liability insurance, full coverage and personal injury protection through Progressive, but policy customization offers optional policy endorsements like custom parts and equipment (CPE) coverage for modified cars, loan/lease payoff (similar to gap coverage) and ridesharing insurance. Coverage options vary by location, so it’s a good idea to speak to an agent about the availability of each coverage type in your circumstances.

Pros and cons of Progressive car insurance

Every car insurance company has strengths and weaknesses. When shopping for car insurance, it’s important to do more than just compare auto insurance quotes — a broader view of a company’s advantages and disadvantages can put your quotes in context and help you determine whether Progressive is the right fit for you.

Here are some pros and cons of Progressive auto insurance:

With a Bankrate Score of 4.0 out of 5, Progressive isn’t one of Bankrate’s top-rated home insurance companies. Its homeowners policies are relatively basic, with only a few optional coverage types to add. These include water backup and personal injury coverage.

Many Progressive home insurance policies are underwritten by a company called American Strategic Insurance (ASI). Progressive also operates the Progressive Advantage Agency, Inc., which helps homeowners find coverage with various third-party underwriters. For purposes of this review, we’ve chosen to focus on the coverage through ASI, since it is officially part of the Progressive group of companies. The company could be a good option for homeowners looking for basic coverage to bundle with their auto policies.

Pros and cons of Progressive home insurance

If you’re comparing home insurance quotes, just like with auto insurance, you may want to consider several factors outside of the price. During our Progressive Insurance review, we identified these perks and drawbacks of the company’s home insurance product, which might be helpful as you choose a company:

Progressive life insurance might be a good fit for those looking for a variety of policy types and educational resources. However, Progressive does not underwrite its own life insurance in most cases. Instead, clients may be referred to eFinancial, LLC, which then places them with various underwriting life insurance companies depending on the type of coverage they choose. In certain states, some term life insurance policies are underwritten by Progressive Life Insurance Company.

Progressive offers both term and permanent life insurance policies. Term policies include 10-, 15-, 20- and 30-year policies, along with short-term life insurance that covers a single year of coverage at a lower rate. Progressive’s permanent life insurance policies include whole life and universal life insurance as well as final expense life insurance, or burial insurance.

Finding a home, life or car insurance carrier that fits your specific needs can be intimidating. However, getting quotes from several companies and comparing rates and features can be one of the best ways to find the right fit. If you’re not sure about Progressive, consider the following comparable companies.

Our extensive review found that Progressive may be one of the best car insurance companies based on its coverage offerings, discounts and digital tools, despite its lower-than-average customer satisfaction scores. However, Progressive’s home insurance offerings aren’t nearly as robust and tend not to stand out amid the competition, and its life insurance products are underwritten by a range of third-party insurers, resulting in mixed value. Getting quotes from Progressive could be a good way to decide if the company will meet your needs.

What are real-life customers saying about Progressive?

Third-party ratings only give a partial picture of actual customer experiences with Progressive’s insurance business. To get closer to the real experience, we took a look at real conversations happening on forums like Reddit and Quora, where actual customers, agents and others with firsthand experience share their Progressive insurance reviews along with candid takes on the company.

Reddit

Reddit users revealed mixed perspectives on Progressive’s place in the insurance industry, particularly in contrast to big-name competitors like Geico. While some warned that Progressive’s low rates now may be linked to growth strategies that will lead to future rate hikes, others emphasized the company’s track record for practical service and affordable pricing.

Quora

On Quora, users are split between praising Progressive’s prompt and courteous customer service and expressing frustration with what some see as misleading business practices and poor communication around rates.

Progressive company details

If you’re considering purchasing insurance through Progressive, here are some key contact details and other resources to help you start the process or manage an existing policy:

• Customer service and claims: 1-888-671-4405
• Spanish-speaking service and claims: 1-833-951-4271
• File a claim: 1-800-776-4737
• General fax: 1-877-280-5587
• Live chat available online
• Headquarters: 6300 Wilson Mills Rd, Mayfield Village, Ohio 44143

State availability

Progressive car insurance is available in all 50 states and Washington, D.C. Progressive home insurance through ASI is only available in 40 states, but policies placed with other third parties through the Progressive Advantage Agency, Inc. may be more widely available depending on the underwriting company.

Progressive tools and benefits

Progressive offers several types of insurance in addition to auto, home and life. You might be interested in the company’s other insurance solutions, including the following product lines:

• Golf cart: If you own a golf cart, Progressive may have an insurance policy to bolster your financial protection.
• Boat and personal watercraft: Progressive offers options to insure boats and other personal watercraft.
• Pet: Progressive’s pet insurance is provided by Pets Best and comes with access to a 24/7 emergency vet hotline phone number.
• Wedding and event: Gatherings and events may require specialized insurance coverage. Progressive offers this coverage through The Event Helper, Inc.
• Business: Progressive offers a range of business insurance products, including general liability, commercial auto and workers compensation.
• Health: Provided by eHealth, Progressive offers individual and family plans, short-term health insurance and Medicare coverage.
• Dental: Progressive’s dental insurance coverage is also provided by eHealth.

Additionally, Progressive offers online banking and personal loans.

Frequently asked questions about Progressive

These are sample rates and should only be used for comparative purposes. 

Additional profiles:

• Coverage A, Dwelling: $150,000, $350,000, $450,000
• Coverage B, Other Structures: $15,000, $35,000, $45,000
• Coverage C, Personal Property: $75,000, $175,000, $225,000
• Coverage D, Loss of Use: $30,000, $70,000, $90,000
• Coverage E, Liability: $500,000
• Coverage F, Medical Payments: $1,000

These are sample rates and should only be used for comparative purposes. 

Bankrate Scores

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
• Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.